Posted by | Posted in Custom Software | Posted on 24-08-2011
Custom software programming is a high-on-demand segment of the web and software development services industry. With the use of custom software, organizations can bring in more sense to performance and management, that too, in a completely personalized manner. If an organization is run by one single entity, then he/she would have complete authority over it. In such a case, the owner may like to have processes run as per his/her ideas. There the use of custom software package may come to the front to ensure smooth and error free operations. The number of custom services providers both in terms of software-related and web based are now proliferating in a global perspective. As such, for businesses options have also become wide. If you are having your own production line or any business, you may also prefer to use these customized software cum web services at your work culture so to maximize productivity and return on investment in style.
Corporate web development is a very creative process. At the same time, to design a corporate website, designers must be in sync with the latest tools and technologies; after all, sans a proper web based platform a corporate house would never be able to gain success to its optimum level no matter how hard it tries in other key areas. Website design service agencies those handle corporate web design and development works therefore would like to have a proper idea about your complete business nature through proper analysis. Always be transparent in informing your service provider about the very goal and nature of your work. Read more...
Posted by | Posted in Contact Center | Posted on 12-02-2011
Call center industry has a working environment that is completely different with the other corporate sectors. Following a customer oriented approach, the employees of an offshore contact center particularly, needs to focus on a working style that primary focuses in handling diverse customers of numerous sectors. Therefore, a comprehensive training program should be implemented in their counterpart so that the customer calling agents can build customer loyalty and handle special situations without any mess.
Training programs are always useful to participants to discuss what factors affect their performance level. In addition, it also helps a customer calling agent to analyze to work upon the fields where a customer can raise question for a special requirement.
Call Center Training is essential in the following areas:
Customer Service – Training in this subject matter will enable the participants an opportunity to analyze the customer service and find out the areas that determine the level of any service offered within the reach of a contact center.
Customer Handling – It helps the customer care agents to meditate the essence of complaint management and find suitable solutions to tackle the awkward situations that normally arises from a customer. Read more...
Posted by | Posted in Contact Center | Posted on 18-11-2010
A predictive dialer is a computerized system that works on statistical algorithms to dial a list of telephone numbers and connects the answered dials to the people making calls, generally known as agents. As the name states predictive, a predictive dialer predicts or anticipates when the next agent or executive will be free and transfers the answered call to him/ her. As a system it automatically dials batches of telephone numbers and connects it with agents assigned to sales or other campaigns. It minimizes the time of the agents between conversations, while minimizing the occurrence of someone answering when no agents are available. Predictive dialers are used widely in call centers, also referred as contact centers. It allows the call center to manage their clients in better way, along with increased production and business efficiencies.
For an outbound call center, predictive dialer works effectively in the form of hosted predictive dialing system or as a call processing system, which is specifically designed to maintain a high level of leads utilization, along with cost efficiencies. It automatically dials and connects to a telephone from a list of telephone numbers and transfers it to a waiting executive or an agent, shunning the unnecessary calls such as answering machines and busy signals.
How a Predictive dialer works? Read more...
Posted by | Posted in Custom Software | Posted on 12-11-2010
Since over a decade, requirement of custom software development has become a must urge for almost every industries in Australia and around the world. The reason is pretty simple because readymade software’s are not always able to meet the specific demand. Custom software solutions are tailored specifically to meet the requirements of the specific business enterprise.
Additionally, solutions via custom software development are 100 % customisable and can be upgraded and / or moulded as per the industry requirements as and when needed. On the contrary simply “out of the box” softwares or readymade softwares are not always able to circumscribe the industries specific requirements.
Ranging from complex enterprises solutions such as business analysis tool to simple solutions as online catalogues, all could be covered under custom software development. In fact, customised software provides various other solutions which include:
- Apps for mobile devices such as iPhone, iPad, Android, Windows Phone 7 etc.
- Specific Business related software’s
- Ecommerce Solutions
- Online Catalogues
- CMS (Content Management System) solutions
- CRM (Customer Relationship Management) solutions
- Inventory Management
- Work Management system
- Project Management
- MIS Tracking
- GPS Navigation
- And much more…