Posted by | Posted in Contact Center | Posted on 15-10-2011
Today, when businesses are experiencing an exorbitant increase in the market, the call centers are working as pivot point of all the business processes. It acts as a pivotal for receiving calls from the customers at one end(inbound service), and on the other hand makes out calls to the customers under the name of promotional activities.
An Outbound Call Center is a vital fragment of a full fledged contact center and conducing the promotional acts. An Outbound Call Center is considered to be the one place where the agents call up the customers to serve them with the information on the latest product or service that has just been evolved in the market. It also conducts providing them the updated facilities, combining with the sale of their client’s product.
In a complete difference from the conventional administration management, which has become a cliche, these outbound BPOs beseech to bestow the most phenomenal work with an outstanding work quality within a definite span of time. It also assists in offering advancing and value added solutions if any anomalies occurs, and also to enhance the productivity and to raise up the graph of your company.
The outbound BPO services combines: Read more...
Posted by | Posted in Contact Center | Posted on 08-08-2011
Outbound call center services have more aspects and lot more potential than these are known for. They have lot more to it than just telemarketing of products. The services provided by outbound call center are:
* Market Intelligence and Analysis
* Database Selling
* E- Mailer Follow-up
* Qualified Lead Generation and Lead Management
* Seminar Registration Process
* Product Promotions and Market Surveys
* Debt Collection
* Communications & Literature Fulfillment
* Appointment Scheduling and Confirmations
* Customer Satisfaction Surveys
* Voice Broadcast Services
* Up Selling/Cross Selling
Outbound call center management does every effort to perform quality work at any stage of process and at all levels. Customer Support Agents of outbound services providers do every bit to push your products across all verticals and customer segments of market. Read more...
They work for your goals. Working and collaborating with your existing team to achieve the organizational goals. They enhance the performance value of your business. Irrespective of the size, location and type of business outbound contact center work to yield maximum revenue and result oriented output.
Moreover, the worries of overhead expenses take rest as you do not employ extra staff to accommodate your expanding business needs. You save on the benefits you would have given them, otherwise and on the set-up or infrastructure.
You get track report in simple excel format on hourly, fortnightly and monthly basis. The vision of outbound call center is not to work on project basis but that to create long lasting relationship with you. Delivering results that work, outbound BPO ascertains and assures commitment to quality of value added services that provide.