Business and Technology Services Provider

Archive for December, 2010

Number of computer networks using wireless methods to move data from one system to another, but many networks still systems combine a kind of cabling (copper or optic fibre), use. Thus, the cables and equipment or signals with each other to a network wireless is known as the topology of the network. Historic network topologies include bus, ring and star, hybrid during modern topologies, include mesh, point-to-multipoint and point.

Historical topologies

Bus:

Topology Bus uses a single cable bus, which connects all computers in a row and the data on the bus together. At the end of the cable data reflect and create unnecessary traffic preventing the need for bus terminators of topology at each end of the cable.

Ring:

A ring topology is a topology by bus, with the exception that it connects all computers with a cable of the central ring, so that it does not lead on the bus is and requires no notice. Data flows in a circle from one computer to another in the same direction.

* If a cable is broken at any point in a bus or ring topology does not work across the network. The end quashed in a topology of bus created data because the endpoint is mirroring between the connected computers, is more connected to the network. A cable broke in a ring topology breaks the circuit, stopping the flow of data.  Read more...

Small businesses can now stretch their budgets for communications services and get helpful technology advice at the Technology “Idea Hub” on OPEN Forum, thanks to a new strategic alliance between American Express and AT&T. OPEN Forum provides insight, information, news and other content focused on helping small business owners grow their businesses. For more information, please visit: www.smallbiz.att.com www.openforum.com

Though the call center business has grown by leaps and bounds the problem remains- the ALTERNATE FACE. Inspite of personalization of call center scripts customers instantly make out that the customer service representative from the company is actually from a call center.

While call center services are indispensable to businesses it’s a good idea to keep a tab on what they are doing especially if you feel that you are not getting the ROIs. Good call centers prefer to work in tandem with businesses rather than independently. They will train a specialized team for your business. They will tweak their routine responses and scripts to include bits and pieces of your business for authenticity. Has your call center gone to these lengths?

Outsourced Customer Support: While nothing can substitute in-house customer support, financial and operational considerations make outsourcing customer support a practical solution. Ensure that your call center knows your business well and work together to formulate a strategy for customer support. . Do not cut on training and quality control measures.

Once done get your staff to pose as a customer and ask the most stupid and the toughest questions. Make sure to pose a few unique questions which may have not been covered at the strategy sessions. Monitor the response.

When someone features a CCNA certification, this means that they has the necessary skills that networking professionals used in installing, configuring, and troubleshooting routed and switched computer networks and systems. They’re also competent at implementing and managing connections to remote sites using the WAN. Moreover, they are designed with basic knowledge on network security issues, wireless computer networking, as well as other performance-based computer skills.

What is a CCNA certification?

CCNA means the Cisco Certified Network Associate (CCNA) certification. It is the entry-level certification of Cisco. Such can be a pre-requisite to the other higher degrees of Cisco certifications.

This is the CCNA certification could be the starting point towards compilation of Cisco IT certifications. It’s a good idea suited for IT help-desk engineers, field technicians, computer networkers, as well as other IT professionals linked to handling the processes of computer networks.

What’s the next thing after getting a CCNA certification?

After an IT professional has gained the CCNA certification, he can then progress and get one other Cisco Certifications. Included in this are the CCNP (Cisco Certified Network Professional) certification that’s designed for network administrators and network technicians; and CCIE (Cisco Certified Internetwork Expert) certification which is tailor made for senior network administrators and high level positions.

Which are the topics that are in the CCNA certification exam?

Drishti-Soft Solutions, a leading provider of communications solutions, announces the availability of its advanced customer help-desk system, Ameyo Customer Care, with its all-in-one Ameyo communications suite.

With collaboration functionalities over the Internet, phone, SMS, and FAX with real time dashboard, Management Information System (MIS), escalation management and service level management, ACC meets the most challenging aspects of customer support and helpdesk.

It has real time chat functionality and real time dashboard with ticket summary including date of creation, first response time, and resolution time. ACC aids in quick issue resolution through Email/SMS Integration. Moreover, it facilitates professional management of support requests, transparency through live support details and overall high responsiveness. Time-based Automatic Escalation ensures smooth operations and higher customer satisfaction.

The complexities involved in providing round-the-clock customer support cease to exist owing to the robust architecture and customer friendly features of Ameyo Care. According to Alok Gupta, Manager (Engineering), Drishti , “Ameyo Care was envisaged to provide an alternative way of communication between customers and Drishti Service desk with no dependency on email clients and chat software, the intent being to use a central tool to manage relationship with the clientele.”