Overview on Predictive Dialer

Posted by | Posted in Contact Center | Posted on 18-11-2010


A predictive dialer is a computerized system that works on statistical algorithms to dial a list of telephone numbers and connects the answered dials to the people making calls, generally known as agents. As the name states predictive, a predictive dialer predicts or anticipates when the next agent or executive will be free and transfers the answered call to him/ her. As a system it automatically dials batches of telephone numbers and connects it with agents assigned to sales or other campaigns. It minimizes the time of the agents between conversations, while minimizing the occurrence of someone answering when no agents are available. Predictive dialers are used widely in call centers, also referred as contact centers. It allows the call center to manage their clients in better way, along with increased production and business efficiencies.

For an outbound call center, predictive dialer works effectively in the form of hosted predictive dialing system or as a call processing system, which is specifically designed to maintain a high level of leads utilization, along with cost efficiencies. It automatically dials and connects to a telephone from a list of telephone numbers and transfers it to a waiting executive or an agent, shunning the unnecessary calls such as answering machines and busy signals.

How a Predictive dialer works?

Year IT news

Posted by | Posted in IT news | Posted on 18-11-2010


Be An SEO Expert

Posted by | Posted in Internet Technology | Posted on 18-11-2010


Being a SEO (Search Engine Optimization) expert is the development nowadays all you want is your very personal computer at residence, a excessive speed web connection and the guts to plunge your self into the world of internet technology. Being savvy in coping with individuals online and being up to date with the current craze in the web market is a number of the issues additionally, you will need. There are loads of suggestions and guides online that teaches you the methods you may survive the net world and all of them should not be taken lightly. Most people embark within the SEO profession blindly considering that the career is a free for all simple activity and finding out ultimately that what they where doing in the beginning the place fallacious, completely wasting their time and effort.

So what do you do? Well it is at all times a good thing to analysis first before you dive in to the trend. Grab some movies online and watch some tutorials about how being an SEO expert works. You can be stunned to know that numerous consultants now decide to share their data about search engine optimization online by means of webinars and thru their blogs and it’s best to take those blessings as items and be taught from them as a lot as you can. Don’t be afraid to ask questions from your pals who where forward from you in the SEO enterprise, each bit of information you take from them lessens the share in you failing in this profession.

Microsoft 2011 Innovative Education Forum

Posted by | Posted in Education Technology | Posted on 18-11-2010


Presented by Microsoft Partners in Learning, the 2011 US Innovative Education Forum celebrates outstanding educators using technology in their classrooms to enhance learning outcomes while increasing student success. This year, 100 finalists traveled to the Microsoft campus in Redmond to compete for a spot at the Worldwide Forum this November in Washington, DC For more information, follow the TeachTec blog (bit.ly This video was produced on-site at the 2011 US IEF July 28-29 in Seattle, WA.