Posted by | Posted in Custom Software | Posted on 09-10-2010
The invention of Internet and its usage in the modern-day activities has reduced the human effort and cost to a certain level. People have shifted from the traditional style of working to a techno-savvy work environment. Business establishments are getting re-structured and with the power of the IT, complex business processes are streamlined to offer efficient results. The role of custom software development is a new concept of IT and is found to play a vital role in the areas concerning to in-house project management. The inclusion of this technology gives the scope to the organizations to innovate their working procedures that can increase the level of customer satisfaction and client retention.
Business growth of any organization is determined by the work flow of any plans from the root level. Before starting any new project, it is hereby suggested to follow a client centric approach. The application of custom software can be a real assistance for the business organizations to streamline the complex processes that usually rises in the managing of a project. With the help of the custom software, the entire system of project management in all the stages of operation is clearly optimized and further helps an organization to eliminate any errors. Read more...
Posted by | Posted in Contact Center | Posted on 09-10-2010
Call center industry is a lifeline for most of the business organizations that fully rely upon a customer centric approach. If the business operations are not organized in spite of investing a huge capital, it is evident that you are playing a gamble. In order to make a good rapport in the existing market, business establishments of any origin or size are seen outsourcing call centers with a hope that their partners would assure a significant growth in the sales result. Keeping this aspect in mind, the BPO industry promises to serve their partners with the latest strategy and effective communication skills to give them the valued service in approaching the potential customers.
The contact centers follow strict norms and regulations while rendering various inbound call center services. It remains a constraint for all the business processes to sell their business as soon as possible. But sometimes, in a hurry, there are lots of mistakes a call center makes and subsequently starts to lose their potential customers subconsciously. In order to find out the shortcomings, it is extremely essential for them to work seriously upon these matters and how the actual position can be retained. Read more...
Posted by | Posted in Business Technology | Posted on 07-10-2010
Many IT or computer support companies certainly harvest the benefits of services with the progress of the technology now a day. A trained professional installation and repair of information and computer systems is essential for any company that uses computers. This corresponds to almost all companies today, because computers can be used in many ways at any branch. Think about the reasons for saving the financial budget for this kind of support.
Business IT support companies can provide customized solutions for entrepreneurs by proactive means rather than reactive, and offer all-inclusive solution for problems with the computer. By outsourcing the work to those who have specialized in this area, companies monitor their IT systems and remain confidential at all times. Business IT support is a highly specialized field and most companies do not know the technical know-how.
Think about what could happen if the primary server hosting is inactive during the work hours of a company. A large portion of their employees can make their job impossible and can not function effectively, so the company might have a huge loss at the end of the day. The best idea is to contact a repair company; it could be restored for several days or weeks, allowing you to close the business for so long. Trust would be lost as well as the cost of rent, and the disappointment of customers and employees. Read more...
Posted by | Posted in Enterprise Software | Posted on 07-10-2010
Managing a company’s HR and finance and accounting processes can be strenuous for a company’s administration personnel, which is why outsourcing such tasks are becoming more popular. Aside from saving a lot of effort, payroll and accounting outsourcing have been shown to help a company’s budget. More companies are opening their doors to payroll and finance and accounting outsourcing and this may be due to the fact that outsourcing may bring in more benefits to a company than they could have imagined. The Internal Revenue Service of the United States government sanctions those employers that have committed errors in their payroll filing. In order to avoid being sanctioned, companies are turning to solutions providers to handle their company’s payroll and accounting processes.
Before 2010 ended, there were speculations that payroll outsourcing will see more opportunities this year and that there is a possibility that it will see a rise in demand. Speculations on the industry’s growth became stronger as more developments on outsourcing companies have been reported. ASAP Accounting & Payroll Services Inc., a Colorado-based company whose main clientele are small and medium sized companies, reported that their company was able to hit its $100 million mark in payroll processing. According to the article, what may have pushed the companies to look into outsourcing is the economic downturn that took place in 2008. But even though the economy already recovered, companies are still pushing for the expansion of the payroll and accounting outsourcing industry. Read more...
In support of the speculations delivered last year, WNS Holdings (NYSE:WNS), a known provider of finance and accounting solutions, was recently ranked among the top companies in North America by IR Global Rankings, recognizing its efforts for the past year. Another industry key player, Genpact (NYSE:G), saw its global client revenues grow by 16 percent over 2009, with finance and accounting services leading the growth. This growth is attributed to the company’s expansion of their finance and accounting arm.
Posted by | Posted in Contact Center | Posted on 07-10-2010
KUALA LUMPUR: SUPERCEED (M) Sdn Bhd, (Superceed) a company jointly funded by the Malaysian government via the Malaysian Technology Development Corporation, Kumpulan Modal Perdana and Cradle Fund Sdn Bhd yesterday launched a novel information technology-based service concept – the Unified Virtual Contact Centre, at the Gardens Hotel and Residences.
The event was officiated by Deputy Minister of Finance I, Senator Datuk Donald Lim.
“Technology is revolutionising contact centre solutions,” said Jeffrey Tan, chief executive officer (CEO) of Superceed.
“The virtual contact centre model eliminates the need for premise-based contact centre hardware and software, replacing them with on demand internet-based contact centre facilities,” he said.
“This means that companies no longer have to be saddled with high set-up and maintenance costs should they require contact centre services. They can simply sign up for online facilities and pay as they go.”
According to Tan, companies pay monthly subscription fees for the required number of agents or the capacity the business needs and have the flexibility to increase or decrease capacity of interaction volume, which is cost effective for businesses.
“This concept of ‘elasticity’ is attractive for multinational corporations and small to medium enterprises alike,” he said. Read more...